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Total Property Assist privacy policy
Privacy Policy

Assist Protect is committed to protecting the privacy of visitors to this web site. This Privacy Policy is designed to let you know what data we collect about you, how we store it and how we use it.

This website is operated by Assist Protect Ltd, whose registered office is Mercia Place, 2 Main Street, Repton, Derbyshire, DE65 6EZ and is registered in England number 7184256.

By visiting this web site you are accepting the practices described in this Privacy Policy. Any dispute you have regarding privacy is subject to this Privacy Policy and the Terms and Conditions of Use. We reserve the right to update them without notice and we recommend you visit these sections regularly as continued use of this site after a change will constitute acceptance of the new terms.

Information We Collect


"Cookies" are small pieces of information sent by a web server to a web browser, which enables the server to collect information from the browser. You can find out more about the way cookies work on www.AboutCookies.org or www.CookieCentral.com. Assist Protect uses cookies for a number of purposes, for instance to enable us to help ensure the security and authenticity of registered users or to provide the mechanisms for online shopping and to enable traffic monitoring.

Non-registered visitors of the site are sent anonymous cookies to keep track of their browsing patterns.

Whilst you do not need to allow your browser to accept cookies in order to browse much of our web site or to access many of our services, you must have cookies enabled if you wish to shop online or access any areas reserved for registered users.

Most browsers allow you to turn off the cookie function. If you want to know how to do this please look at the help menu on your browser. Cookies are commonly used on the Internet and do not harm your computer system.

Personal Information

If you decide to apply on-line for a product or service or for a quote on a product or service offered by Assist Protect you may be asked to provide personal contact details (such as name, postal address and e-mail address), financial information (for example, account or credit card details) and demographic/profile information (for instance, your postcode and age).

Your personal information may be held by Assist Protect on computer or manual files and will be used for administration purposes including carrying out claims handling and fraud prevention in connection with any insurance cover we arrange for you. It will not be passed to any other party for any reason not related to the services or your insurance with Assist Protect.

Dealing with other people

To comply with data protection legislation, the request of many of our policyholders and to make the managing your policy more convenient, it is our policy to deal only with any person named on the policy who contacts us regarding the policy.

If you would like someone else to be able to deal with your policy for you on a regular basis please let us know. In some exceptional circumstances we may also deal with other people who call us on your behalf. If at any time you would prefer us to deal only with you, please call to let us know.

Exchanging Information

We exchange personal information with other approved organisations for underwriting and fraud prevention purposes and for the purpose of fulfilling claims. We may provide such information to others where required or permitted by law, and the Data Protection Act of 1998.

Modification of and Access to Data

You can change and modify any information that we hold about you by contacting us at


or in writing to:

The Data Protection Officer Assist Protect Ltd Mercia Place 2 Main Street Repton Derbyshire DE65 6EZ

A copy of all the information we hold about you can be obtained by requesting it in writing to the address above. Please note - You will be charged a fee of £10 to cover our administrative costs of providing you with the information. Please send a cheque to the above address for the Sum of £10 with all written applications.


Assist Protect employs up to date technology in order to protect against the loss, misuse or alteration of information under our control.

Our internal procedures cover the storage, access and disclosure of information in accordance with the Data Protection Act 1998.

Please note that e-mails are not 100% secure. We advise that you take this into account before e-mailing personal and confidential information to us. If you send information by e-mail to us you are doing so at your own risk.

We have a secure server with 128bit encryption, ensuring your details are totally safe and secure.

We do not store or keep ANY customer records or credit card details on our server.

External Links

Assist Protect accepts no responsibility for the content or privacy practices of any site to which a hypertext link from this site exists. The links are provided "as is" with no warranty, express or implied for the information provided within them.

Contacting Us

See our contact page.

Assist Protect Ltd is regulated by the Data Protection Act 1998 and is registered with the Information Commissioner's Office under registration reference Z2148051.

Registered office: Mercia Place, 2 Main Street, Repton, Derbyshire, United Kingdom, DE65 6EZ Company No. 7184256.

Terms and conditions • Compliance • Privacy policy

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